FAQ

What is your order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 2 – 4 business days containing a tracking number for your shipment. Don’t hesitate to contact us if further assistance is required at any point. We ship your orders from various international warehouses (US, Europe, Asia) in order to provide the best delivery.

Can I cancel/update an order?

Once an order is placed, you usually have 12 hours to contact us before we start processing your order. But we may process your order faster. Please contact us or drop us an email by replying to the order confirmation email as soon as possible if you would like to cancel or update an order that you have just made. About unclaimed orders We are not responsible for any lost packages, packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address, or refunding/replacing packages in these cases.